This Privacy Policy describes how BHG Loan (“we,” “us,” “our”), operator of bhgloanapp.com, handles personal information collected through this website and our loan connection service. By using the site, you agree to the practices described here.
Information We Collect
Information you provide: when you submit a loan application, we collect identity details (name, date of birth, Social Security number), contact information (address, phone, email), financial information (income, employment, checking account details), and the loan amount you request. When you contact us or submit a review, we collect the contents of that communication.
Information collected automatically: like most websites, we and our service providers may collect device and usage data — IP address, browser type, pages visited, and referring pages — through cookies and similar technologies, used for site functionality, security, and analytics.
How We Use Information
We use your information to operate the loan connection service: presenting your application to lending partners, facilitating lender responses, providing customer support, and maintaining records. We also use information to secure the site, prevent fraud, comply with legal obligations, improve the service, and — where permitted — send service communications about your application.
How We Share Information
With lending partners: the core of the service is sharing your application with lenders in our network so they can evaluate it and respond with offers. Lenders' use of your information after delivery is governed by their own privacy policies.
With service providers: vendors that support our operations — hosting, security, analytics, communications — receive information only as needed to perform those functions.
For legal reasons: we may disclose information when required by law, subpoena, or to protect the rights, safety, and property of users, the public, or BHG Loan.
What we do not do: we do not sell your personal information to unrelated third-party marketers.
Data Security
Applications are transmitted over encrypted connections, and we maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security, but protecting applicant data is a core operational priority.
Data Retention
We retain personal information for as long as needed to provide the service, satisfy legal and regulatory requirements, resolve disputes, and enforce agreements. When retention is no longer required, information is deleted or de-identified.
Your Choices and Rights
You may contact us to access, correct, or request deletion of the personal information we hold about you, subject to legal retention obligations. You can decline cookies through your browser settings, though some site features may not function fully. Depending on your state of residence, you may have additional rights under applicable privacy laws; we honor verified requests as those laws require.
Children's Privacy
This service is intended for adults 18 and older. We do not knowingly collect information from anyone under 18, and if we learn we have done so, we will delete it.
Third-Party Links
This site links to lender websites and other third parties. Their privacy practices are their own; review their policies before providing information to them.
Changes to This Policy
We may update this policy as our practices or legal requirements change. The current version is always posted on this page, and material changes will be reflected here before they take effect.
Contact Us
Privacy questions and requests: [email protected], 888-287-2514, or by mail at BHG Loan, 2609 Harborview Drive, Suite 118, Louisville, KY 40203.